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Citrix: Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
By Pranay Jha | Feb 10, 2016 | In Articles | Total Views [ 11549 ]
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It occurs when file that maintains the Navigation Pane settings of outlook becomes corrupted, means outlook profile get corrupted. Please see below small steps to get resolve this issue if outlook doesn’t open at user end in citrix.
-In citrix, Outlook profiles saves under \\Profile Server\TS_Proifles\%username%\AppData\Roaming\Microsoft\outlookprofilename.xml (e;g outlook.xml).
-If outlook profile is corrupted then this outlookprofilename.xml file size will show 0 KB. This is a good indication of this corruption.
-We just need to rename this outlookprofilename.xml file, and ask user to logoff and relogin back to citrix and outlook.
-Once user will login, it will again automatically create a new outlookprofilename.xml, and all settings of outlook will remain same.

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Pranay Jha
Pranay Jha
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Thank you for visiting my profile. I am Pranay Jha, bring along a total of 11+ years of extensive experience with me in Information Technology sector for organizations from small business to large enterprises, wherein my current assignment I am associated with IBM as a Technical Solution Architect for Virtualization platform. I am vExpert x 3 (16/17/18), VCIX-DCV, VCAP5/6-DCD, VCAP5-DCA, VCP7-CMA, VCP5/6-DCV, VCA-DCV, VCA-Cloud, VSP, VCE-CIA, MCITP, MCSE, MCSA(Messaging). I am also an Independent blogger and founder of and I can be reached via email at or Direct Message via Contact Us form.

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