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Citrix: Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
By Pranay Jha | Feb 10, 2016 | In Articles | Total Views [ 614 ]
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It occurs when file that maintains the Navigation Pane settings of outlook becomes corrupted, means outlook profile get corrupted. Please see below small steps to get resolve this issue if outlook doesn’t open at user end in citrix.
-In citrix, Outlook profiles saves under \\Profile Server\TS_Proifles\%username%\AppData\Roaming\Microsoft\outlookprofilename.xml (e;g outlook.xml).
-If outlook profile is corrupted then this outlookprofilename.xml file size will show 0 KB. This is a good indication of this corruption.
-We just need to rename this outlookprofilename.xml file, and ask user to logoff and relogin back to citrix and outlook.
-Once user will login, it will again automatically create a new outlookprofilename.xml, and all settings of outlook will remain same.

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Pranay Jha
Pranay Jha
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My name is Pranay Jha, working in IBM as Technical Solution Architect for Virtualization platform. I have been working in IT for near around 11 years. Passionate to get involved as an Independent blogger for my blog I am carrying few industrial certifications as VMware vExpert 2016/2017, VCIX6, VCAP6-DCD, VCAP5-DCD/DCA, VCP6-DCVVCP5-DCV, VCA-Cloud, VCE-CIA, VSP, MCSE, MCITP, MCSA(Messaging). For any query or suggestion, please connect me at Thanks for visiting here.

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