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Site Recovery Manager - UI error: Solution user token is not available
By Pranay Jha | Aug 22, 2020 | In Articles | Total Views [ 739 ]
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Getting below error when connecting VMware Site recovery Manager after STS certificate renew.


This error is comming because we have recently renewed the STS certificate in vCenter environment, so it needs reconnection with Vmware SRM using new certificates. Follow below steps to fix it.

Login to VMware SRM Server and open Add/Remove Program. Highlight VMware Site Recovery Manager and Click on Change.

Click on Next.

Click on Modify.

Enter PSC server name.

Review the certificate and Click on Accept. This certificate is one which you recently renewed in vCneter Server.

Enter vCenter Server Name to which SRM is registered with.

Select Use Existing Certificate.

Provide SRM DB credentials and click on Next.

Click Next

Click on Install.

It's completed. Click on Finish.

Now check SRM console from vCenter server. It should looks fine.

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Pranay Jha
Pranay Jha
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Thank you for visiting my profile. I am Pranay Jha, bring along a total of 11+ years of extensive experience with me in Information Technology sector for organizations from small business to large enterprises, wherein my current assignment I am associated with IBM as a Technical Solution Architect for Virtualization platform. I am vExpert x 3 (16/17/18), VCIX-DCV, VCAP5/6-DCD, VCAP5-DCA, VCP7-CMA, VCP5/6-DCV, VCA-DCV, VCA-Cloud, VSP, VCE-CIA, MCITP, MCSE, MCSA(Messaging). I am also an Independent blogger and founder of and I can be reached via email at or Direct Message via Contact Us form.

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